BALA The Play Mat

• Published pricing and shipping costs are valid for the continental U.S. and do not reflect freight, customs clearance, import duties and local taxes that may apply to international shipments. Contact us for pricing for international shipping.

• To ensure the shortest order times, all products offered by luxusfit.com are being shipped directly from the manufacturers. Shipping times depend on the manufacturer's production times and shipping processes.

• Please contact our responsive Customer Care Department for estimated production and shipping times for specific vendors and products.

• Once you placed your order, you will receive an email from our logistics department with the expected shipping date of each of your ordered products.

• Since many of our products are made-to-order and require freight shipping, your shipping quote for these items will be calculated based on product weight and shipping destination address. You will receive this quote within 24-48 hours of placing your order. Products will only ship after you approved and submitted your shipping cost payment.

• As soon as your order shipped and had been entered into our order system, you will receive an automated email with the carrier's tracking information for each product.

• The carriers' tracking link is accessible at any time thereafter, either through your order login on our order portal or through the carrier's website.

• Standard freight shipping is curbside, as close to a building entrance as possible.

• Large equipment is delivered by appointment, on freight trucks with liftgate. Please ensure access to your property and supply the carrier with delivery instructions.

• Please request additional services, such as inside delivery, unpacking, assembly and setup, and removal of packing materials. These can be either pre-paid at time of order or paid before delivery, if they are available.

• Please follow our detailed delivery instructions to detect and claim any potential shipping damage.

For specific shipping and delivery requests, including white-glove delivery, please contact our responsive Customer Care Department.

• Published pricing and shipping fees are valid only for the continental U.S. and do not reflect freight, customs clearance, import duties and local taxes that may apply to international shipments. Please contact us for international shipping quotes.

• To ensure the shortest order times, all products offered on our ecommerce store luxusfit.com are being shipped directly from the manufacturers. Shipping times depend on the manufacturer's production times and shipping processes.

• FREE SHIPPING promotions, might not apply to internationally shipped products. are subject to individual shipping quotes for your order and location.

• Many of our products are made-to-order and require freight shipping.  Shipping costs are calculated based on product weight and your shipping destination address. You will receive this quote within 48 hours of placing your order.

• Products will only ship after you approved and submitted your shipping cost payment.

• As soon as your order shipped and had been entered into our order system, you will receive an automated email with the carrier's tracking information for each product.

• The carriers' tracking link is accessible at any time thereafter, either through your order login on our order portal or through the carrier's website.

• Standard freight shipping is curbside, as close to a building entrance as possible.

• Large equipment is delivered by appointment, on trucks with liftgate. Please ensure access to your property and supply the carrier with delivery instructions.

• Customs fees for international orders are always the responsibility of the customer with the choice of using Luxusfit as Importer of Record or using their own freight forwarder and customs broker.

• Please request additional services, such as inside delivery, unpacking, assembly and setup, and removal of packing materials. These can be either pre-paid at time of order or paid before delivery, if available.

• Please follow our detailed delivery instructions to detect and claim any potential shipping damage.

Most products sold by Luxusfit require no or very little assembly. If assembly is required, then the manufacturer is including assembly instructions and tools with the product. Some brands are providing assembly videos accessible from the respective product page.

Please contact the Luxusfit Product Experts with any questions regarding any equipment assembly or setup.

As an authorized distributor of all brands available at Luxusfit, the full manufacturer's warranty applies to all products.

Please contact our Luxusfit Product Experts for warranty information for specific vendors and products.